Contact ModbusKit
Questions, bug reports and suggestions
How can we help?
Email us about a tool problem, a feature you need, or a business inquiry. Include enough detail to help us understand the request. For a bug report, send the page URL, browser and operating system, the steps you took, and the result you expected. Remove confidential information from examples and screenshots.
Email support
When to contact us
Send an email at any time.
Complex issues may require further investigation.
What to send us
Tool support
Questions about a tool or an unexpected result.
• How to complete a task
• A frame or conversion result to check
• A browser compatibility problem
• Steps to reproduce an error
Feature requests
Tell us what you are trying to do and what is missing.
• A task the tools do not yet support
• A workflow that takes too many steps
• A label or explanation that is unclear
• A slow or unresponsive operation
Business inquiries
Discuss your project and the support you need.
• Your organization and use case
• Required features and deployment needs
• Licensing questions
• Partnership proposals
Other questions
Questions about policies, content or the website.
• Terms of Service questions
• Privacy Policy questions
• Copyright concerns
• Website content corrections
Before you email
Help us understand the issue
List the steps
Describe what you entered, which action you took and what happened.
Use a small example
Attach a relevant screenshot or sample frame, with sensitive details removed.
Name the tool
Use a short subject such as “RTU parser result” or “Data converter suggestion”.
Keep replies together
Reply in the same email thread when adding details or checking progress.
Share your feedback
Tell us what worked, what was confusing and what you need to do next. Specific examples make suggestions easier to evaluate.
Thank you for helping improve ModbusKit.